Terms of service

Welcome to Rayyan & Ahad Fragrances. By accessing our website or purchasing products from our store, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

By using our website, you confirm that you agree to comply with these Terms of Service.

We reserve the right to update, modify, or replace any part of these Terms at any time. Any changes will become effective once posted on our website.

2. Products and Availability

We make every effort to display our fragrances and products as accurately as possible. However:

  • Product images may vary slightly from the actual product.
  • Packaging may occasionally be updated or changed.
  • Product availability is subject to stock availability.
  • We reserve the right to limit quantities or discontinue products at any time.

3. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct any pricing errors, inaccuracies, or omissions.

Available payment methods will be displayed during checkout. Orders may be subject to verification before processing.

4. Orders and Acceptance

Placing an order does not guarantee acceptance of that order.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer or delivery information
  • Violation of these Terms of Service

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

5. Delivery

We aim to process and dispatch orders as efficiently as possible. Delivery times may vary depending on:

  • Customer location
  • Courier service
  • Weather conditions
  • Public holidays
  • Other circumstances beyond our control

We are not responsible for delays caused by courier companies or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information. We may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Returns and Refunds

Due to the nature of perfumes and fragrance products, opened or used products may not be eligible for return or exchange.

For damaged, defective, or incorrect products, customers should contact us within the applicable period mentioned in our Return & Refund Policy.

Please review our Return & Refund Policy for complete details regarding returns, replacements, and refunds.

7. Product Use

Our products should be used only for their intended purpose.

Customers are responsible for checking product suitability before use. If you have known sensitivities or allergies, please review product information carefully and discontinue use if irritation occurs.

Keep fragrance products away from excessive heat, flames, and direct sunlight.

8. Intellectual Property

All content available on our website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Website design
  • Text
  • Graphics
  • Content

is the property of Rayyan & Ahad Fragrances or its respective content owners and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Rayyan & Ahad Fragrances shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability, where applicable, shall be limited to the amount paid by the customer for the relevant product or order.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Products and Services

We reserve the right to modify, update, suspend, or discontinue any product, service, price, or website feature at any time without prior notice.

12. Contact Information

If you have any questions regarding these Terms of Service, orders, or our products, please contact us:

Rayyan & Ahad Fragrances

WhatsApp: 0334 2466075
Email: rafregrances@gmail.com

Thank you for choosing Rayyan & Ahad Fragrances.